A customer asks for a product that is out of stock. How should you respond to maintain service quality?

A customer asks for a product that is out of stock. How should you respond to maintain service quality?

• A. Acknowledge issue, apologize, offer alternatives or suggestions, check other locations if possible, and offer to notify them when back in stock or place an order.
• B. Blame the supplier publicly to the customer and refuse to help.
• C. Tell them to check back tomorrow with no help.
• D. Suggest they switch stores without checking options.

Answer: (A)