If a customer asks whether an item is locally sourced, how should you respond?

If a customer asks whether an item is locally sourced, how should you respond?

• A. Explain whether the item is locally sourced and any environmental benefits.
• B. Claim it is locally sourced even if not.
• C. Avoid discussing sourcing; redirect to another item.
• D. Say you don't know.

Answer: (A)