What information should you collect to notify a guest when a backordered item becomes available?

What information should you collect to notify a guest when a backordered item becomes available?

• A. Only the guest's name.
• B. Payment details.
• C. Contact information (phone or email) and preferred notification method.
• D. Customer's favorite color.

Answer: (C)

This is about ensuring you can contact the guest and deliver the notification in a channel they prefer. The best choice asks for two things: a reliable way to reach them (phone number or email) and the guest’s preferred notification method (text, email, or call). Having both lets you notify them promptly and through their chosen channel, increasing the chances they’ll see the message and can act quickly. It also keeps data focused on what you need, respecting privacy by not collecting unrelated details. Options like only a name don’t provide a way to reach them, payment details aren’t needed for notifying, and something like a favorite color doesn’t help with communication at all.

This is about ensuring you can contact the guest and deliver the notification in a channel they prefer. The best choice asks for two things: a reliable way to reach them (phone number or email) and the guest’s preferred notification method (text, email, or call). Having both lets you notify them promptly and through their chosen channel, increasing the chances they’ll see the message and can act quickly. It also keeps data focused on what you need, respecting privacy by not collecting unrelated details. Options like only a name don’t provide a way to reach them, payment details aren’t needed for notifying, and something like a favorite color doesn’t help with communication at all.