What is Wegmans' core service philosophy and how should you apply it on the floor?

What is Wegmans' core service philosophy and how should you apply it on the floor?

• A. The store focuses on speed over interaction; ignore customers during busy times to keep lines moving.
• B. Wegmans emphasizes hospitality and proactive service—greeting customers, listening to needs, offering help before being asked, and following up to ensure satisfaction; apply it by being approachable, patient, and responsive during busy periods.
• C. Emphasize upselling and closing sales at all costs.
• D. Prioritize tasks over customer interaction.

Answer: (B)