What should you do when there is an issue and no one is around and there are no guidelines?

What should you do when there is an issue and no one is around and there are no guidelines?

• A. Do nothing and wait for someone to appear.
• B. Rely on Wegmans' core values (high standards, caring, making a difference, respect and empowerment) to guide a solution.
• C. Guess a solution based on personal preference.
• D. Follow a standard procedure you make up on the spot.

Answer: (B)

When you’re faced with an issue and there’s no one around or any written guidelines, your actions should be guided by Wegmans’ core values. These values serve as a steady compass in unfamiliar situations, helping you act with integrity and responsibility even without explicit instructions. Using high standards means you don’t cut corners or take unsafe shortcuts. Caring keeps you mindful of how your decision affects customers and coworkers. Making a difference pushes you to choose an action that actually improves the situation rather than leaving it unresolved. Respect and empowerment encourage you to handle things professionally, treat others with dignity, and take initiative within your role while seeking help if needed. This approach is better than doing nothing, guessing based on personal preference, or making up a procedure on the spot, because it provides a consistent, principled framework that aligns with the company’s expectations and safety standards. For example, in a situation with an issue but no guidance, you would act promptly to mitigate risk in a way that reflects these values and, if appropriate, escalate to a supervisor for further direction.

When you’re faced with an issue and there’s no one around or any written guidelines, your actions should be guided by Wegmans’ core values. These values serve as a steady compass in unfamiliar situations, helping you act with integrity and responsibility even without explicit instructions. Using high standards means you don’t cut corners or take unsafe shortcuts. Caring keeps you mindful of how your decision affects customers and coworkers. Making a difference pushes you to choose an action that actually improves the situation rather than leaving it unresolved. Respect and empowerment encourage you to handle things professionally, treat others with dignity, and take initiative within your role while seeking help if needed.

This approach is better than doing nothing, guessing based on personal preference, or making up a procedure on the spot, because it provides a consistent, principled framework that aligns with the company’s expectations and safety standards. For example, in a situation with an issue but no guidance, you would act promptly to mitigate risk in a way that reflects these values and, if appropriate, escalate to a supervisor for further direction.